Meet Troubleshooting

If you are constantly being disconnected from a Meet there are a few things you can try.

• Make sure your Chromebook is up to date
• Change your view to Spotlight
• Reboot your device every morning to free up resources and help things run more smoothly.
  
• Close all non-essential tabs and applications.
• Turn Off the Camera

You can find an interactive tutorial on how to update your Chromebook on Google's support page here.

In your Meet, click on the three dots in the lower right hand corner. Then click on “Change Layout” and select “Spotlight”. Spotlight uses fewer resources than Tile view since it focuses on one person at a time.

Worst case scenario you may need to turn off your camera to preserve resources and stay connected to the Meet. You can turn off the camera by clicking the little camera icon at the bottom of your Meet.

Follow the instructions on this page: Home Internet Speed Test

Video meetings require at least 3.2Mbps
Please note that this is Mbps. Kbps is slower.

Rebooting your device makes memory available and will allow your device to run at it's best. If you feel your device is slowing down during the day, you can reboot it both in the morning and during lunch.

Make sure your laptop is plugged into the wall outlet and not running on battery. When running solely on battery your computer may throttle the CPU to save battery life resulting in reduced performance.

While in Chrome press “Command + Shift + Delete” at the same time.

On the next pane select Advanced, make sure the time range is All time and Hosted app data is selected. Then click Clear Data

In Chrome, navigate to chrome://extensions and remove extensions.

If you have issues that are not covered by the documentation please visit the Helpdesk.