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selfhelp:network:networkproblems [2023/05/03 18:33] – ronoveselfhelp:network:networkproblems [2023/12/19 18:19] (current) – ronove
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-====== Network Troubleshooting ======+====== Network Troubleshooting on MacOS Ventura ======
  
 ===== Staff Devices ===== ===== Staff Devices =====
-On your staff Macintosh computer you should always be on the **spfstaff** network.  If you find that you are having network issues or are having trouble printing or accessing district online resources please check to make sure that you are on the correct network. +On your staff Macintosh computer you should always be on the **spfstaff** network.  If you find that you are having network issues, having trouble printing or accessing district online resources, please check to make sure that you are on the correct network. 
  
 You can do this by click on the Fan icon in the upper right portion of your screen and checking to see which network is checked off. You can do this by click on the Fan icon in the upper right portion of your screen and checking to see which network is checked off.
  
 +If you notice that you are regularly on an incorrect network you will need to forget that network so that you so not automatically re-join it.
  
-If you notice that you are regularly on the incorrect network you need to make sure your networks are set to the correct priority.+To do this, we will first click on the Apple logo in the top left corner of the screen then select **System Settings**.
  
-To do this, we will first click on the Apple logo in the top left corner of the screen then select **System Preferences**.+In System Settings we will select **"Wi-Fi"**\\  
 +{{:selfhelp:network:1_wifi.png?600|}}
  
-In system preferences we will select **"Network"**\\  +In the Wi-Fi Pane, click on spfstaff to connect to it.\\  
-{{:selfhelp:network:network_troubleshooting_network.png?400|}}+{{:selfhelp:network:2_connect_to_spfstaff.png?600|}}
  
-In the Networking Pane we will select **"Wi-Fi"** on the left and then **Advanced...** in the lower right.\\  +You will also see a list of other networks that your computer remembers. If you have Enroll or spfbyod in the list, click on the three dots next to them and select **Forget this Network**. \\ 
-{{:selfhelp:network:network_troubleshooting_advanced.png?400|}}+
  
-In the Wi-Fi pane you will see a list of networks that your computer has connected to and remembers. Please make sure that the **spfstaff** network is at the very top of the list. This will ensure that your computer will connect to the district network above all other options. You can change where networks are on the list by selecting and dragging them up and down. In addition, we recommend **removing spfbyod** to avoid future issues. This can be done by clicking on spfbyod and then clicking the minus **-** button. When you are finished click **OK**. \\  +{{:selfhelp:network:3_dots.png?700|}}
-{{:selfhelp:network:network_troubleshooting_delete.png?400|}}+
  
-You will also need to click **Apply** to finalize your changes.+Click **Remove** and you will now no longer automatically connect to any network you removed.
  
-{{:selfhelp:network:network_troubleshooting_apply.png?400|}}+{{:selfhelp:network:4_remove_network.png?600|}}
  
 ===== Student Devices ===== ===== Student Devices =====
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 If you have issues that are not covered by the documentation please visit the [[https://help.spfk12.org|Helpdesk]]. If you have issues that are not covered by the documentation please visit the [[https://help.spfk12.org|Helpdesk]].
 +
 +----
 +
 +If you have issues that are not covered by the documentation please visit the [[https://help.spfk12.org|Helpdesk]].
 +
  • selfhelp/network/networkproblems.txt
  • Last modified: 2023/12/19 18:19
  • by ronove