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selfhelp:google:oldpassword

Chromebook is asking for old password

Occasionally when logging in to a chromebook a student may be presented with an error saying:

  "Your Google Account password has changed since the last 
  time you signed in to this computer.  
  Because Chrome OS securely encrypts all your local data, 
  you must enter the old passowrd now to unlock that data."

This is happening in error and can easily be bypassed.

Depending on the version of the Chromebook click “I can't remember my password” or “Forgot your password?” and then click “proceed anyway”.

The student will then be able to log on and access all cloud based resources, but they won't be able to access any data stored on the chromebook. This is fine, because they don't be store anything on the local machine anyway.


If you have issues that are not covered by the documentation please visit the Helpdesk.

selfhelp/google/oldpassword.txt · Last modified: 2018/10/04 09:10 by astrugatch