Differences

This shows you the differences between two versions of the page.

--- selfhelp:covid:remotesupport [2021/03/04 16:25] – [Step 2] astrugatch
+++ selfhelp:covid:remotesupport [2022/10/27 18:28] (current) – removed ronove
@@ Line 1: / Line 1: @@
-====== Remote Support ======
-When your computer is in district the technology department can easily share your screen to provide technical support. \\
-With everyone working from home there are a couple of additional steps that need to be taken in these support situations.\\
-===== Coordinate Timing =====
-The sharing process while you are out of district takes a little more coordination because both the technician and user need to be ready to go at the same time. Please coordinate by starting the process with a [[https://helpdesk.spfk12.org|Helpdesk]] and any communication steps requested by the technician once the ticket is opened.
-===== Steps You Need to Take =====
-==== Step 1 ====
-First you will need to visit Google's remote support site [[https://remotedesktop.google.com/support/|Chrome Remote Desktop Support]]. Make sure to do this from the Chrome Browser. You can also get to this page by clicking on the icon in the top bar of your chrome browser.
-{{:selfhelp:covid:chromeremote01.png?nolink&600|}}
-==== Step 2 ====
-Click "Generate Code"
-{{:selfhelp:covid:chromeremote02.png?nolink&600|}}
-==== Step 2 ====
-{{:selfhelp:covid:chromeremote03.png?nolink&600|}}
-Share the code that is generated with technician providing support, preferably through the helpdesk ticket. The code is only good for 5 minutes which is why coordination is so important.
-----
-If you have issues that are not covered by the documentation please visit the [[https://help.spfk12.org|Helpdesk]].