selfhelp:techdept:helpdesk [Technology Wiki]

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====== Getting Started with Helpdesk ======

===== Step One: Logging in to the Helpdesk =====

To access the SPF Technology Helpdesk, first navigate to [[http://help.spfk12.org|help.spfk12.org]] in a browser. On the next screen, click on the Google button in the lower left corner.

{{:selfhelp:new_helpdesk_login.png?700|}}

You will now be at a Google login page. Enter your full district email(e.g. test@students.spfk12.org) and then your password.

{{:selfhelp:google_login.png?700|}}



===== Step Two: Creating Your First Ticket =====

Once you have logged into the helpdesk, you can create your first ticket by clicking the green **+** button in the bottom left of your screen.

{{:selfhelp:create_ticket_button.png?800|}}

To help us get you a resolution as fast as possible, please include the following information:

  * A detailed description of your problem
  * The building you are in(and room number if possible)
  * Device information such as asset tag or serial number 
  * What type of device it is (Chromebook, Mac, or iPad)

You can also add attachments such as screenshots to the ticket.\\
When you are done click **"Create"**. You will receive email confirmation that your ticket was received.

{{:selfhelp:ticket.png?800|}}

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If you have issues that are not covered by the documentation please visit the [[https://help.spfk12.org|Helpdesk]].