selfhelp:phones:gettingstarted [Technology Wiki]

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====== Getting Started with Your Phone ======

==== Button Layout ====

{{:selfhelp:phones:phone_diagram.png?400|}}

^    ^                                                 ^                                                                                                              ^
| 1  | Handset and Handset light strip.                | Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).              |
| 2  | Programmable feature buttons and line buttons   | Access your phone lines, features, and call sessions                                                         |
| 3  | Softkey buttons                                 | Access functions and services                                                                                |
| 4  | Navigation Cluster                              | Navigation ring and Select button. Scroll through menus, highlight items, and select the highlighted items.  |
| 5  | **Hold/Resume, Conference**, and **Transfer**.  | **Hold/Resume:**{{:selfhelp:phones:hold.png?40|}} Place an active call on hold or resume a held call\\ **Conference:**{{:selfhelp:phones:conference.png?40|}} Create a conference call\\ **Transfer:**{{:selfhelp:phones:transfer.png?40|}} Transfer a call    |
| 6 | **Speakerphone, Mute,** and **Headset** | **Speaker:**{{:selfhelp:phones:speakerphone.png?40|}} Toggle the speakerphone on or off. When the speakerphone is on, the button is lit.\\ **Mute:**{{:selfhelp:phones:mute.png?40|}} Toggle the microphone on or off. When the microphone is muted, the button is lit.\\ **Headset:**{{:selfhelp:phones:headset.png?40|}} Toggle the headset on. When the headset is on, the button is lit. To leave headset mode, you pick up the handset or select Speakerphone. |
| 7 | **Contacts, Applications,** and **Messages**  | **Contacts:**{{:selfhelp:phones:contacts_directory.png?40|}} Access personal and corporate directories.\\ **Applications:**{{:selfhelp:phones:settings.png?40|}} Access call history, user preferences, phone settings, and phone model information.\\ **Messages:**{{:selfhelp:phones:voicemail_button.png?40|}} Autodial your voice messaging system. |
| 8 | **Volume** button   | Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume(on hook). |      |

==== Holds ====

To place a call on hold, simply press the **Hold** button. To resume the call press the **Hold** button again.

==== Transfers ====

  - Press the **Transfer** button
  - Dial the number to which you would like to transfer the call
    - Warm transfer: Wait for the recipient to pick up the call before proceeding to Step 3 
    - Cold transfer: Proceed to Step 3 as soon as the phone begins to ring
  - Press the **Transfer** button again


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If you have issues that are not covered by the documentation please visit the [[https://help.spfk12.org|Helpdesk]].