selfhelp:mac:meettroubleshooting [Technology Wiki]

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====== Meet Troubleshooting ======

===== Being Disconnected =====

If you are constantly being disconnected from a Meet there are a few things you can try.

==== General Steps to Follow ====


  * [[selfhelp:mac:meettroubleshooting#updating_your_chromebook|Make sure your Chromebook is up to date]]
  * [[selfhelp:mac:meettroubleshooting#change_your_view_to_spotlight|Change your view to Spotlight]]
  * [[selfhelp:mac:meettroubleshooting#reboot_regularly|Reboot your device every morning to free up resources and help things run more smoothly.]]\\
  * Close all non-essential tabs and applications.
  * [[selfhelp:mac:meettroubleshooting#turn_off_the_camera|Turn Off the Camera]]
  * [[selfhelp:google:extensions#disabling_extensions|Disable your Extensions]]

==== Updating your Chromebook ====

You can find an interactive tutorial on how to update your Chromebook on Google's support page [[https://partnerdash.google.com/apps/simulator/chromebook#update-your-chromebook?l=en|here.]]

==== Change Your View to Spotlight ====

In your Meet, click on the three dots in the lower right hand corner. Then click on "Change Layout" and select "Spotlight". Spotlight uses fewer resources than Tile view since it focuses on one person at a time.

{{:selfhelp:mac:changing_layout.png?600|}}


==== Turn Off the Camera ====

Worst case scenario you may need to turn off your camera to preserve resources and stay connected to the Meet. You can turn off the camera by clicking the little camera icon at the bottom of your Meet.

{{:selfhelp:mac:camera_icon.png?500|}}

===== Check Your Connection =====

Follow the instructions on this page: [[selfhelp:mac:homeinternetspeedtest|Home Internet Speed Test]]\\

Video meetings require at least 3.2Mbps \\
Please note that this is **Mbps**. **Kbps** is slower.\\

===== Reboot Regularly =====

Rebooting your device makes memory available and will allow your device to run at it's best. If you feel your device is slowing down during the day, you can reboot it both in the morning and during lunch.\\

===== Plug into Power =====

Make sure your laptop is plugged into the wall outlet and not running on battery. When running solely on battery your computer may throttle the CPU to save battery life resulting in reduced performance. 

===== Clear Caches =====

While in Chrome press "Command + Shift + Delete" at the same time.

On the next pane select **Advanced**, make sure the time range is **All time** and **Hosted app data** is selected. Then click **Clear Data**

{{:selfhelp:mac:clearcache01.png?400|}}
{{:selfhelp:mac:clearcache02.png?400|}}

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If you have issues that are not covered by the documentation please visit the [[https://help.spfk12.org|Helpdesk]].