Printer Troubleshooting

Is the printer on?
Check the display and see if there is anything showing, if your printer doesn't have a display make sure there are lights on.

Is it plugged in?
Check all connections, see if power and network are seated securely both on the back of the printer and in the outlets on the wall.

Is there an error message on the screen?
What does it say? Is this something you can do like adding paper, or something you would need help with?

If you believe there is something wrong with your printer or you need more toner please contact Atlantic.

The information you need to provide can be found on a sticker on your printer. Please make sure to have this information available before you call. Make sure you are referencing the Equip. ID on the printer you are having issues with as this is how Atlantic knows where the printer is and what model it is.

When you receive toner, it will have a yellow sticker on it which indicates what printer it goes to. The sticker is on the toner box itself, so you may need to open the shipping box to find it.

If you have issues that are not covered by the documentation please visit the Helpdesk.