selfhelp:onetoone:ipad:troubleshooting:ipadsetuptroubleshooting [Technology Wiki]

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====== Troubleshooting the iPad Setup Process ======
This wiki page compiles some of the most common errors we have seen when setting up an iPad.

==== "Failed to Load Webpage" Error ====
If you receive an error like the one below, there are two things you can try.
    - Start the enrollment process from the beginning. You can do this by tapping the "Back" button in the top left until you return to the beginning of the process.
    - If the above doesn't work, we recommend changing the network from Enroll to spfbyod or vice versa. You can do this by tapping the "Back" button until you reach the Wi-Fi screen.

{{:selfhelp:onetoone:failed_to_load_webpage.png?500|}}

If either of these steps work, continue on to [[selfhelp:onetoone:ipad:maintenance:ipadsetupatschool|Getting Started With Your District iPad]].

==== SCEP Server Error ====

If the iPad displays an SCEP error, please exchange it for a different iPad. The faulty iPad will need to be picked up by the Technology Department.


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If you have issues that are not covered by the documentation please visit the [[https://help.spfk12.org|Helpdesk]].